floristry and special event planning
846 Main Street C Buffalo, NY 14211 716-887-3863

Substitution/Return Policy

 

PLEASE READ THIS NOTIFICATION PRIOR TO SUBMITTING YOUR WEBSITE ORDER.

DEAR BLOOM FLORISTRY CUSTOMER,

 

THANK YOU FOR VISITING OUR WEBSITE. WE APPRECIATE YOUR INTEREST IN OUR BEAUTIFUL FLORAL ARRANGEMENTS.

THERE IS A MINIMUM OF $45.00 ON ANY FLORAL ARRANGEMENT FOR DELIVERY. DELIVERY AND TAX ARE EXTRA.  Please be advised that some of the  flowers  shown on our website are seasonal and therefore, not always available.  WE WILL MAKE ANY SUBSTITUTION NECESSARY, WHILE STILL PROVIDING FRESH, HIGH QUALITY AND BEAUTIFUL ARRANGEMENTS.  WE WILL ALWAYS DO OUR BEST TO HONOR ALL SAME DAY DELIVERY REQUESTS VIA OUR WEBSITE. HOWEVER, DUE TO FLORAL AVAILIBITY AND PROCESSING, WE CAN NOT GUARANTEE SAME DAY DELIVERY ON ANY ORDER.

For specific details, please contact us directly at 716-887-3863. We will be happy to answer your questions and provide the best possible choices for you.

Our floral shop is open Tuesday - Friday 8:00 am - 5:00 pm and Saturday and Monday 8:00 am - 1:00 pm only.

Balloons

Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.